Session ID: 10616
Abstract: A case study of Wilsonart’s global Oracle Sales Cloud (500+ users) is presented. The journey, functionality, challenges, lessons learnt, metrics, and user adoption will be addressed. Also, an overview of the solution that included Oracle PaaS and several ERP/back office integrations, dashboards and Infolets is provided. Tips and techniques on integrating non-core processes with CRM using Oracle PaaS and benefits realized using a co-existence strategy are discussed.
Objective 1: Highlight best practices in a global Oracle Sales Cloud implementation
Objective 2: Highlight best practices in developing a sustainable and maintainable co-existence strategy.
Objective 3: Provide tips on using Oracle PaaS in extending Oracle cloud applications.