Session ID: 216
One of the best classes I took in my eMBA program was one centered on conflict resolution. Most folks don't know how to handle challenging people and often resort to personal defense mechanisms which don't always work. This session is built from a page taken from that class and will give key examples and specific strategies for combating the nasty folks that one might face in their professional career. I have taught a mini-version of this class in professional development workshops at my firm and have employed some of these strategies with success. Several folks from my firm have mentioned that these tips have helped them deal with challenging clients.
Different types of workplace incivility
Common traits of "nasty" people
Effective strategies for managing people you can't stand
Objective 1: Attendees of this session will learn 3 key points. The first one is how workplace incivility affects the workplace. This will help attendees identify the symptoms.
Objective 2: Attendees of this session will learn 3 key points. The second key point includes common traits of "challenging" people. This will help attendees identify those around them that are considered to be "challenging" so that they can change
Objective 3: Attendees of this session will learn 3 key points. The last one involves strategies for dealing with challenging personality traits. This explains to attendees how to put into practice real-life strategies for difficult situations.