Session ID: 10389

Abstract: Maritz, a sales and marketing services company, completed their first ERP upgrade in a decade, upgrading from EBS to EBS 12.2.5. This upgrade enhanced the customer experience both internally and externally by improving over 20 financial processes, eliminating manual entry, and consolidating routines. We will share lessons learned during the transformation of the systems, the business, and the culture in our move to a modern platform.

Objective 1: Feature innovative and unconventional upgrade solutions used to meet both internal and client needs.

Objective 2: Highlight technical and functional lessons learned during each phase of the upgrade lifecycle.

Objective 3: Explore tools/techniques used to accelerate project timelines and barriers which had to be overcome.

Objective 4: Learn how the testing and training provided professional development and business improvement.

Objective 5: Discuss cutover strategies which reduced the production upgrade by 7 hours over earlier runs.

Audience: -All-