Session ID: 10087

Abstract: The customer is always right, especially when we give them a reason to complain. Claims settlement within Oracle falls under a new product family called Channel Revenue Management, which has a lot to offer. And being an Oracle customer also gives us a right to complain about the product if it does not works as stated. This presentation will walk you through a full life cycle of how a system and process change can turn customer complaints into a pot of gold.

Objective 1: IT analysts will get to learn the challenges and methods of overcoming them when implementing Oracle Trade Management

Objective 2: Business users will benefit from the review of the tight integration of TM with other modules.

Objective 3: Management will appreciate the complete visibility of claims and deductions.

Objective 4: Customers will remember the excellent service and help increase business.

Audience: Functional / User